Privacy Policy

Last updated: June 2025

NovaINC ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

1. Information We Collect

We collect information you provide directly to us, including: name and contact details (email address, phone number); project requirements and preferences; communication history; payment information (processed securely through our payment provider).

2. How We Use Your Information

We use your information to: provide and deliver our web development services; communicate with you about your project; process payments and send invoices; improve our services and customer experience; comply with legal obligations.

3. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g. payment processing, email delivery), provided they agree to keep your data confidential and comply with applicable data protection laws.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is stored securely and access is limited to authorised personnel only.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to: access your personal data held by us; request correction of inaccurate data; request deletion of your data; object to processing of your data; request restriction of processing; data portability.

6. Cookies

Our website may use essential cookies required for technical functionality. We do not use tracking or marketing cookies without your explicit consent. You can manage cookie preferences in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: eli@novainc.co.uk, London, United Kingdom.